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© All Rights Reserved. ApplyBlast.com
Goanswer
This role involves proactively monitoring contact center and IT operations to ensure optimal performance across all communication channels. The position requires maintaining key performance indicators, identifying improvement opportunities, and preventing outages through strategic call routing and real-time adherence management. The team member will collaborate with partners to achieve service level targets and resolve operational issues efficiently.
Go Answer provides 24/7 live receptionist and answering services, including live chat and specialized legal intake, for businesses of all sizes. Designed to scale from entrepreneur to enterprise, the company enforces a strict "No Robots, No Voicemail" policy so every contact is handled by a polite, real person. Their team captures leads, manages client intake, and routes messages into clients’ preferred workflows to improve responsiveness and professionalism. Go Answer is positioned as an outsourced live-coverage solution for organizations that want continuous, human-driven customer communications without hiring in-house staff.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Goanswer.
Goanswer didn’t post a salary, so this is our estimate from similar listings.
60% below the average for this role