Customer Service Specialist 3

This role serves as a critical front-line advocate for customers navigating delinquency, loss mitigation, or insurance claims, delivering proactive support and strategic solutions to guide them toward financial recovery. The Customer Service Specialist 3 acts with urgency and empathy to diagnose root causes, formulate resolution strategies, and manage the entire resolution process from documentation to payment milestones. The position requires building strong relationships across supporting lines of business while ensuring compliance with regulatory guidelines and maintaining accurate account records.