Customer Service Specialist I, B2B & B2C (Onsite)
Weedmaps(25 days ago)
About this role
The Customer Service Specialist I delivers high-quality support to B2B and B2C customers, building trust and loyalty to the Weedmaps platform. The role focuses on enabling dispensary and delivery clients to successfully use the platform to drive customer service and sales outcomes. This onsite position in Irvine, CA contributes to the company’s customer-facing operations and growth in the cannabis industry.
Required Skills
- Communication
- Bilingual
- Phone Support
- Email Support
- Chat Support
- Troubleshooting
- Escalation
- Content Moderation
- Note Taking
- Scheduling
+8 more
About Weedmaps
weedmaps.comWeedmaps is a cannabis technology platform and marketplace that helps consumers find medical and recreational dispensaries, brands, delivery services, deals, and doctors near them. The site offers searchable maps, real‑time menus, online ordering for pickup or delivery, business listings, and educational content about cannabis products. It also provides tools for dispensaries and brands to manage listings, menus, and orders. Users rely on Weedmaps for a comprehensive directory, current deals and reviews, and convenient access to licensed local providers.
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