Customer Service Associate (B2B & B2C)

ADDX(1 month ago)

SingaporeOnsiteFull TimeJunior$40,535 - $55,205 (estimated)Customer Service

About this role

The Customer Service Associate at ADDX supports both individual and corporate clients, acting as the primary point of contact throughout onboarding and ongoing account servicing. Based in Singapore, the role focuses on ensuring a seamless customer journey and maintaining high standards of service quality. The associate will manage client interactions, coordinate with internal teams, and maintain accurate records and reports. This position contributes directly to customer satisfaction and operational excellence in a regulated digital securities and private markets environment.

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Required Skills

Client Onboarding
Customer Support
Issue Resolution
Stakeholder Collaboration
CRM Tools
Ticketing Platforms
Active Listening
Customer Communication
Problem Solving
Time Management

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About ADDX

addx.co

ADDX is a Singapore-based digital marketplace that opens access to private market and alternative investments with lower minimums. The platform lists fractionalised digital securities and structured products — private equity, hedge funds, real estate and market‑linked notes — enabling individual and accredited investors to participate in deals that were traditionally institutional‑only. ADDX combines tokenisation and online onboarding with custody services and a secondary market to improve access and potential liquidity for private assets. Investors use the platform to diversify into alternatives without the high capital requirements and manual paperwork of traditional private placements.