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Customer Service Specialist (Sample Management) #4966 at GRAIL - ApplyBlast

Customer Service Specialist (Sample Management) #4966

GRAIL

22 days ago

2.9 on Glassdoor

Durham, North Carolina, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Service Specialist provides advanced operational support within the customer service function, coordinating daily activities and resolving complex service requests from internal and external stakeholders. This role requires a strong understanding of company products, services, and systems to efficiently address customer needs and resolve cross-functional issues. The position supports the implementation of service delivery processes and contributes to continuous improvement efforts under limited supervision.

Responsibilities

Resolve complex customer service requests and escalated issues
Coordinate daily activities and process advanced service transactions
Support cross-functional communication and process improvement efforts

Skills

About GRAIL

grail.com

Headquarters

Menlo Park, California, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

GRAIL, LLC is a healthcare company focused on detecting cancer early, when it can be cured. It develops blood-based multi‑cancer early detection tests (notably the Galleri test) that use high‑intensity sequencing of cell‑free DNA methylation patterns and machine learning to identify cancer signals across many tumor types. GRAIL partners with clinicians, health systems, and researchers to bring earlier diagnosis and population‑level screening into clinical practice.