Customer Service Specialist - WCRAS

The Customer Service Specialist serves as the primary point of contact between the community and the Animal Shelter, handling inquiries via phone, email, and chat while providing compassionate assistance and accurate information on animal services and adoption procedures. This role involves documenting interactions, triaging requests, and collaborating with shelter staff to support the organization's lifesaving mission and foster positive community engagement. The position requires flexibility to work irregular hours and maintain composure in a high-stress, fast-paced environment.