Customer Service Specialist
Deciphex
About this role
The Customer Service Specialist at Diagnexia is responsible for managing customer relationships, resolving inquiries and complaints, and ensuring a high level of customer satisfaction. They work closely with cross-functional teams, support case administration, and contribute to process improvements in a fast-paced, innovative pathology services environment.
Skills
About Deciphex
deciphex.comDeciphex is a medtech company that builds AI‑powered software to support and accelerate medical diagnostics, helping clinicians triage and prioritize critical results. Its platform integrates with clinical workflows to automate routine analysis, reduce turnaround times, and improve patient outcomes for hospitals and diagnostic labs. The company is scaling rapidly — recently securing a €15M venture debt facility with Claret Capital Partners to accelerate product development and commercial growth.
About Deciphex
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Deciphex.
Salary
$94k – $126k
per year