Customer Service Specialist

Kop-Coat, Inc. is seeking a Customer Service Specialist to manage the full customer order cycle, from order entry and fulfillment through shipping, invoicing, and receivables. This role serves as a key point of contact for customers and internal teams, ensuring accurate order processing, proactive communication, and operational excellence. The position also involves documenting processes, identifying improvement opportunities, and supporting the development of standardized workflows to enhance customer service.