oraclecloudinfrastructure
The Customer Service Specialist manages the full customer order cycle, from order entry and fulfillment through shipping, invoicing, and receivables, while collaborating with customers, sales, production, logistics, and laboratory teams. This role serves as a key resource for customer service functions, learning established processes, documenting critical knowledge, and identifying opportunities to standardize and improve customer service operations. The position aims to enhance customer experience and operational efficiency by resolving issues, coordinating shipments, and supporting process improvements.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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