Customer Service Specialist

The Customer Service Specialist serves as a primary point of contact for customers and internal stakeholders, managing complex inquiries, order-related issues, and escalations while ensuring superior service delivery. This hybrid role focuses on proactive customer communication, root-cause resolution, and digital adoption support to enhance service reliability and continuous improvement. The position requires strong communication skills, attention to detail, and proficiency with business applications like SAP and CRM systems to maintain accurate account administration and process efficiency.