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Customer Service Support Analyst at Roche - ApplyBlast

Customer Service Support Analyst

Roche

3 months ago

4.1 on Glassdoor

Buenos Aires, Argentina

Onsite

Full Time

Junior

0 applicants

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About this role

This role serves as a key facilitator for operational continuity and administrative efficiency within the Customer Support area. The position involves managing the full lifecycle of cases, orders, and assets using central company platforms like CRM and ERP. The candidate acts as a bridge between client needs, field technical teams, and internal support areas to ensure service flows meet commercial deadlines and strict healthcare regulatory standards.

Responsibilities

Manage the full lifecycle of cases, orders, and assets using CRM and ERP platforms
Coordinate administrative installation, deinstallation, and relocation of equipment
Monitor and update inventory control boards for instruments in storage
Process purchase orders and manage spare parts provisioning for technical maintenance
Support audits and participate in quality walkthroughs and documentation governance

Skills

Qualifications

Bachelor's degree in Administration, Logistics, Industrial Organization, or related field

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.