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Customer Service Support Representative - Inbound at Labcorp - ApplyBlast

Customer Service Support Representative - Inbound

Labcorp

3 days ago

4.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Labcorp is seeking a remote Customer Service Support Representative to act as a liaison between the company, customers, and patients, resolving routine requests and complex inquiries while maintaining accurate records in compliance with HIPAA. The role involves communicating professionally, troubleshooting basic technical issues, and supporting initiatives to improve customer satisfaction and business performance. The ideal candidate will thrive in a fast-paced environment, providing patient test results, technical information, and world-class customer experience.

Responsibilities

Resolve routine and complex customer inquiries using internal systems and databases
Maintain accurate records and CRM data in compliance with HIPAA regulations
Review test forms for accuracy and correct discrepancies per standard operating procedures

Skills

About Labcorp

labcorp.com

Headquarters

Burlington, North Carolina, United States

Company Size

10001+ employees

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Labcorp is a global life sciences and healthcare company that provides diagnostic laboratory testing and drug development services. It operates clinical laboratories and digital testing solutions for patients and providers while supporting biopharma companies with clinical trial services, central laboratory capabilities, and development analytics. Labcorp’s testing, data and research platforms help guide healthcare decisions across clinical care, research and commercial drug development worldwide.