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Customer Service Team Lead - Bilingual at Uline - ApplyBlast

Customer Service Team Lead - Bilingual

Uline

21 hours ago

3.4 on Glassdoor

Kenosha, Wisconsin, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Bilingual Customer Service Team Lead at Uline coaches and develops representatives to deliver exceptional customer service while ensuring they are trained and empowered as problem solvers. This role involves reviewing customer interactions, providing feedback on process improvements, and handling escalated issues to maintain high satisfaction levels. The position requires fluency in both English and Spanish to effectively support a diverse customer base.

Responsibilities

Coach and develop bilingual customer service representatives
Review customer interactions to evaluate quality and provide coaching
Handle escalated customer issues and provide weekly support

Skills

About Uline

uline.jobs

Headquarters

Pleasant Prairie, Wisconsin, United States

Company Size

11-50 employees

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