Customer Service Team Lead (German-speaking)

GoStudent(9 days ago)

RemoteFull TimeManager$0 - $0Customer Service

About this role

GoStudent is seeking a Customer Service Team Lead to oversee and develop their German support team in Turkey, helping to ensure operational excellence and outstanding customer experiences within a flexible work environment. The role involves leading, coaching, and motivating team members while collaborating with stakeholders to drive performance and continuous improvement.

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Required Skills

German
Leadership
Coaching
Customer Service
Performance Management
Communication
Operational Excellence
KPIs
Stakeholder Collaboration
English

About GoStudent

gostudent.org

GoStudent is an online tutoring company (GoStudent GmbH) offering live, one‑to‑one video lessons for schoolchildren, students and adults across a wide range of subjects. Founded in Vienna in 2016, it aims to build a global digital school by combining personalized tutors, flexible bookings and interactive, proprietary AI features to support long‑term learning. The company reports a high success rate (93% of students improve their grades) and uses subscription pricing (base €37.90 per 50‑minute session) while expanding its subject offering to university courses. GoStudent was founded by Felix Ohswald and Gregor Müller and operates in multiple countries with localized services.

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