Customer Service Team Lead

Esri(6 hours ago)

Redlands, CAOnsiteFull TimeManager$69,680 - $84,760Customer Service

About this role

A Customer Service Team Lead guides and empowers a team of Customer Service Representatives to deliver exceptional customer experiences. The role emphasizes fostering a culture of excellence, accountability, and continuous improvement while partnering across departments to streamline operations. This position offers leadership growth and the opportunity to shape how the company serves its customers.

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Required Skills

Team Leadership
Coaching
Escalation Management
Operational Oversight
Process Improvement
Reporting
Performance Management
Customer Satisfaction
Cross-Functional Collaboration
Decision Making

Qualifications

Bachelor's Degree in Business or Related Field

About Esri

esri.com

Esri (Environmental Systems Research Institute) is the leading provider of GIS software and spatial analytics, delivering the ArcGIS platform for mapping, visualization, and advanced geospatial analysis. Its offerings span desktop (ArcGIS Pro), cloud and enterprise deployments (ArcGIS Online, ArcGIS Enterprise), developer APIs/SDKs, and mobile and industry-specific applications for government, utilities, transportation, natural resources, and business. Esri also provides geospatial data, location services, training, and professional services, and supports a global ecosystem of partners and developers around its "The Science of Where" vision. Founded in 1969 and headquartered in Redlands, California, it serves customers worldwide.