Sonoco
A Senior Customer Service Representative or Team Lead manages escalated customer issues, mentors junior staff, and analyzes feedback to drive service quality improvements. The role involves resolving inquiries across multiple channels, documenting interactions in a CRM system, and collaborating cross-functionally to enhance the customer experience.
Headquarters
Hartsville, South Carolina, United States
Company Size
10001+ employees
Founded
1899
Sonoco is a global packaging solutions leader, committed to improving the lives of our customers, our teammates and our communities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sonoco.
Sonoco didn’t post a salary, so this is our estimate from similar listings.
50% below the average for this role
Sonoco completes portfolio transformation
2 weeks ago