Technical Support Specialist I

ClassPass(1 month ago)

BrazilOnsiteFull TimeSenior$101,789 - $138,357 (estimated)Customer Support

About this role

The Customer Support Specialist at Playlist (Mindbody) provides escalated post-sale support to customers, primarily via telephone, and across email, chat, and web channels. The role focuses on resolving complex product-related issues, maintaining knowledge bases, and escalating to higher-level teams when necessary to retain customers and support revenue growth. The Specialist also mentors associates, follows internal support processes, and communicates product feedback to quality and development teams.

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Required Skills

Technical Support
Phone Support
Email Support
Chat Support
Troubleshooting
Escalation
Customer Service
Call Handling
Documentation
Knowledge Management

+9 more

Qualifications

High School Diploma
Level 1 Customer Support Certification
Level 2 Customer Support Certification

About ClassPass

playlist.com

Playlist is a technology company that powers the experiences economy by bringing together brands like Mindbody, ClassPass, and Booker into a single platform. It builds software and consumer-facing marketplaces that connect people to movement, mindfulness, and other wellness and experiential services. Its products help operators manage bookings, class discovery, memberships and business operations while enabling consumers to find and book experiences. Headquartered in San Luis Obispo, CA, Playlist frames its mission around building technology that makes wellness and meaningful experiences more accessible.