Customer Service Team Leader

A Customer Service Team Leader at Paddy Power serves as the welcoming host for customers in retail betting shops, ensuring an outstanding experience through warm engagement and best-in-class service. The role involves promoting offers, assisting with in-shop transactions across various channels, and maintaining high presentation standards while adapting to different situations. As a lead, the candidate is responsible for the smooth functioning of the shop in the absence of the Shop Manager and adhering to social responsibility guidelines.