Customer Service Team Manager
Travix(8 days ago)
About this role
A Team Manager Customer Service at Travix leads a Bangalore-based customer service team within a global online travel agency. The role is part of the Trip.com Group and supports the company’s mission to deliver a seamless end-to-end booking experience to customers worldwide. It operates in a multicultural environment and offers opportunities for career development.
Required Skills
- Team Management
- KPI Monitoring
- Lean Six Sigma
- Coaching
- CSAT Improvement
- Performance Analysis
- CRM Systems
- Booking Platforms
- Cross-Cultural Communication
- Adaptability
Qualifications
- Secondary Vocational Education
- Bachelor's Degree (Tourism or Hospitality)
- B2 English
About Travix
travix.comTravix is a global online travel company that operates consumer-facing booking platforms and travel brands, helping customers search, compare and book flights, hotels and holiday packages through web and mobile. The company emphasizes technology-driven search, dynamic pricing and personalized booking journeys to deliver convenient end-to-end travel experiences. Travix aggregates inventory and partners with airlines, hotels and distribution partners, serving leisure travelers worldwide and supporting B2B partnerships and integrations.
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