IT Operations Management & Quality (SQA)
Talent Worx(7 months ago)
About this role
A Service Quality Analyst (SQA) focuses on improving customer satisfaction by identifying issues proactively, ensuring timely resolution of complaints, and conducting CSAT surveys. The role supports service quality and continuous improvement initiatives within infrastructure services to maintain consistent, predictable delivery.
Required Skills
- Quality Assurance
- ITIL
- ISO 20000
- Six Sigma
- Lean
- Process Management
- Audit Experience
- Communication
- Client Interaction
- Analytical Skills
+4 more
Qualifications
- ITIL v4
- ISO 20000
- Six Sigma
- Lean Certification
About Talent Worx
talworx.comTalworx is a cutting-edge technology company specializing in innovative software solutions that streamline operations for businesses. With a focus on delivering user-friendly applications designed to enhance productivity and efficiency, Talworx aims to enable organizations to harness the full potential of digital transformation. Through tailored services and agile methodologies, the company adapts to various industries, ensuring clients receive personalized support to meet their unique challenges.