Verisure
The Customer Service Team Manager leads and develops a high-performing customer service team, combining operational leadership, people management, and customer experience excellence to ensure outstanding service delivery and continuous performance improvement. This role involves coaching team members, resolving escalated customer issues, and monitoring performance against KPIs and SLAs to drive efficiency and satisfaction. The position requires strong stakeholder management, HR policy knowledge, and the ability to produce accurate performance reports.
Verisure provides 24/7 professionally monitored smart alarm systems, ensuring early detection and rapid response to protect homes and businesses
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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