Customer Service Technician (FST Tech)
Whisker Labs
About this role
Whisker Labs is seeking a Customer Service Technician (FST Tech) to support Ting's fire safety technology. The role sits at the intersection of technical know-how and customer interaction, helping to ensure reliable operation of Ting's fire hazard monitoring in a remote, full-time capacity within the United States. The position operates within a dynamic startup environment, with occasional travel for training and team meetings.
Skills
About Whisker Labs
whiskerlabs.comWhisker Labs is a Germantown, Maryland–based company that builds advanced fire-prevention technology combining edge sensors, cloud analytics, and machine learning to detect electrical faults and early ignition events. Their hardware and software platform is designed for utilities, energy operators, and infrastructure managers to identify hotspots, prioritize inspections, and reduce wildfire and equipment-failure risk. Whisker Labs emphasizes early detection, scalable deployment, and integration with operational workflows to help prevent fires, outages, and costly damages.
About Whisker Labs
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$50k – $54k
per year