Customer Service Technician
Brightspeed
About this role
Brightspeed is looking for a Customer Service Technician to support field-based network services for customers. The role focuses on maintaining critical network infrastructure across assigned service areas and requires working in outdoor environments with varying hours, including overtime, weekends, and holidays. This is a union-represented position with opportunities to engage with customers and assist sales and service teams.
Skills
Qualifications
About Brightspeed
brightspeed.comBrightspeed is a consumer and business internet provider offering fiber and broadband plans with ultrafast speeds and no annual contracts. It provides residential and small‑business services plus online tools to check availability, manage accounts, pay bills, and run speed tests. Customers choose Brightspeed for fiber-focused reliability, straightforward plans, and regional customer support.
About Brightspeed
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Brightspeed.
Salary
$102k – $149k
per year