Customer Service Tier I - IPCTS

The Customer Service Tier I - IPCTS role involves assisting existing and potential customers with inquiries about CaptionCall services, including account registrations, assisted installs, and mobile application downloads. The position requires handling inbound and outbound calls, emails, and social media interactions to provide friendly and supportive customer experiences. This role also supports lead generation, device return management, and basic troubleshooting to ensure first-call resolution.