Customer Service Workshop Mechanic

The Customer Service Workshop Technician at Brompton is responsible for inspecting, reworking, and quality-assuring new direct-to-home bike builds to ensure they are showroom-ready. This role includes processing returns, providing warranty repairs, delivering general customer servicing, and accurately recording all jobs in the workshop POS system. Additionally, the technician supports colleagues with technical troubleshooting and helps refine baking and servicing processes to enhance overall customer support.