Customer Service
Achieve
About this role
A Customer Service Representative at Achieve provides support to members through phone and email, offering care and solutions to help them with their personal finance needs. The role emphasizes empathetic communication and collaboration within a team to deliver a positive experience. It offers work-from-home flexibility and opportunities for career advancement.
Skills
About Achieve
macmillanlearning.comMacmillan Learning is an educational publisher and edtech company that creates textbooks, digital courseware, and assessment solutions for higher education and instructors. Its platforms (such as Achieve and Sapling) combine interactive homework, adaptive learning, and analytics to boost student engagement and improve outcomes. The company also provides instructor resources, course design support, and services to help faculty implement evidence‑based teaching and measure learning success.
About Achieve
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Achieve.
Salary
$32k
per year