Customer Services Team Leader

This full-time, permanent role involves leading a professional customer services team to manage public information content and handle customer requests, queries, and complaints across various channels for waste management, grounds maintenance, and street cleansing services. The position acts as a critical interface between frontline operational teams and the Council's customer feedback and contact centre teams, ensuring consistent, high-quality service delivery. The post holder is responsible for developing service standards, managing external supply contracts, and coordinating day-to-day communication to enhance the customer experience.