Customer Solution Rep - Technical
HP(12 days ago)
About this role
A Customer Solution Representative - Technical provides first-line support to end-users, managing support tickets, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem resolution. The role involves working with various IT systems, supporting end-user devices, and maintaining service standards in a fast-paced environment.
Required Skills
- Help Desk Support
- Incident Management
- Remote Access
- Customer Service
- Troubleshooting
- ITSM
- Windows Support
- Active Directory
- Knowledge Management
- ServiceNow
About HP
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