Customer Solutions Advocate (Collections)
Fifth Third Bank(26 days ago)
About this role
A Customer Solutions Advocate (Collections) at Fifth Third Bank works under direct supervision to manage and document mid-stage, late-stage, and high-risk delinquent consumer accounts across multiple product types while ensuring compliance with departmental, investor, and legal guidelines. The role emphasizes risk mitigation, adherence to policies, and delivering a positive customer experience while supporting the bank’s operational goals. This position is based in Grand Rapids, MI.
Required Skills
- Collections
- Customer Service
- Negotiation
- Conflict Management
- Data Entry
- Microsoft Office
- Phone Communication
- Time Management
- Skip Tracing
- Analytical Thinking
Qualifications
- High School Diploma or Equivalent
About Fifth Third Bank
53.comFifth Third Bank has all the personal banking solutions to suit your needs. Learn about the features and benefits of our personal bank account today!
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