Customer Solutions Advocate (Collections)
Fifth Third Bank(27 days ago)
About this role
A Customer Solutions Advocate (Collections) at Fifth Third Bank works under direct supervision managing mid-stage, late-stage, and high-risk delinquent consumer accounts across products such as equity, unsecured, auto, and credit card. The role focuses on documenting account activity and proposing solutions in accordance with departmental, investor, and legal guidelines while operating within the bank's risk appetite. The position emphasizes risk mitigation and delivering a positive customer experience.
Required Skills
- Collections
- Customer Service
- Communication
- Negotiation
- Conflict Management
- Data Entry
- Microsoft Office
- Time Management
- Skip Tracing
- Problem Solving
+3 more
Qualifications
- High School Diploma or Equivalent
About Fifth Third Bank
53.comFifth Third Bank has all the personal banking solutions to suit your needs. Learn about the features and benefits of our personal bank account today!
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