wellnessliving
The Customer Solutions Specialist - SMB serves as the primary point of contact for customers, focusing on empathy, clear communication, and personalized problem-solving to ensure client success. This role involves troubleshooting technical issues, managing inbound inquiries, and collaborating with internal teams to deliver effective solutions. The position requires a strong understanding of small-to-medium business operations and a commitment to maintaining a high-quality, service-oriented image.
WellnessLiving is an all‑in‑one business management platform for fitness, wellness, and beauty businesses—gyms, studios, spas, salons, yoga and martial arts schools—designed to cut fees and boost revenue. The platform combines online booking and class scheduling, membership and client management (CRM), point‑of‑sale and payment processing, staff management, automated marketing and retention tools, and reporting with native mobile apps and integrations. Built for single studios and multi‑location operators alike, WellnessLiving focuses on reducing operational overhead, increasing bookings and client retention, and simplifying payments and reporting, and is frequently highly rated on G2.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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