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Customer Success Manager, SMB at Similarweb - ApplyBlast

Customer Success Manager, SMB

Similarweb

3 months ago

3.6 on Glassdoor

Singapore, Singapore, Singapore

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager, SMB at Similarweb will serve as the primary point of contact for Greater China small‑medium sized accounts, driving client engagement, adoption, and growth of the SaaS platform. The role focuses on building trusted relationships, mitigating churn risk, identifying upsell opportunities, and ensuring customers realize business value from the product.

Responsibilities

Serve as primary point of contact for assigned accounts
Identify and mitigate churn risks to retain customers
Develop and expand long-term customer relationships and drive renewals

Skills

About Similarweb

similarweb.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Similarweb is an AI-powered digital intelligence company that provides real-time market and competitive insights derived from web and mobile app data. Its platform aggregates traffic and engagement metrics, audience and referral sources, keyword and advertising intelligence, and industry trends to help businesses benchmark performance and uncover growth opportunities. Marketers, product and sales teams, and analysts use Similarweb for market research, competitive benchmarking, lead generation, and digital strategy across channels. The company offers enterprise products, APIs, and global coverage to support data-driven decision making and go-to-market planning.