Customer Solutions Specialist
Daimler Commercial Vehicles Indonesia (DCVI)(3 months ago)
About this role
Fusion Connect is hiring a Customer Service & Dispute Resolution Specialist to support customers while investigating and resolving billing and account disputes. The role blends customer-facing support with case-based dispute resolution to ensure fair, timely outcomes aligned with company policies and regulatory expectations. This position is hybrid and works cross-functionally to help improve the overall customer experience.
Required Skills
- Customer Service
- Dispute Resolution
- Billing Support
- Case Management
- Customer Communication
- Analytical Skills
- Investigation
- CRM Documentation
- Cross-Functional Collaboration
- Process Improvement
+1 more
Qualifications
- High School Diploma or GED
About Daimler Commercial Vehicles Indonesia (DCVI)
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