Disputes Resolution Specialist, Clearpay

Block(1 day ago)

RemoteFull TimeSenior$110,376 - $149,549 (estimated)Customer Service / Dispute Resolution

About this role

A Dispute Resolution Specialist at Block is responsible for managing and resolving escalated customer disputes, primarily with the Financial Ombudsman Service, ensuring compliance with regulatory guidelines and providing a fair customer experience. The role involves investigation, communication, and detailed reporting, contributing to process improvements and customer satisfaction.

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Required Skills

FOS
Complaint Handling
Dispute Resolution
Customer Service
Investigation
Communication
Regulatory Compliance
Problem Solving
Time Management
Record Keeping

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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