Customer Solutions Supervisor

Campus Opportunities(1 month ago)

OnsiteFull TimeManager$68,586.44 - $85,924.8Utility Customer Care

About this role

This is a supervisory position in the municipal Utility Customer Care department overseeing cashiering and development account services. The role acts as a liaison between Utility Billing and the Utility Customer Call Center to support consistent service delivery and policy compliance. It serves a customer-focused public utility environment and interacts with citizens and internal departments to communicate policies and operations.

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Required Skills

Customer Service
Supervising Staff
Data Analysis
Cash Handling
Policy Implementation
Customer Communication
Account Auditing
Staff Training
Rate Calculation
Problem Solving

Qualifications

Bachelor's Degree
Class C Texas Driver's License

About Campus Opportunities

georgetown.edu

New Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.

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