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Customer Success Account Manager at Ambi Robotics - ApplyBlast

Customer Success Account Manager

Ambi Robotics

4 months ago

3.5 on Glassdoor

Berkeley, California

Hybrid

Full Time

Senior

1 applicant

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About this role

Ambi Robotics is seeking an experienced Customer Success Account Manager to own post-sale relationships for enterprise accounts, ensuring customers unlock value from AI-powered robotic deployments. The role involves managing the full customer journey from onboarding to renewal, collaborating with cross-functional teams, and rebuilding the Customer Success function as a Series A startup. The ideal candidate will act as a strategic partner to executive stakeholders while driving adoption and expansion.

Responsibilities

Own a portfolio of enterprise accounts from implementation through renewal and expansion
Define and report customer health scores, KPIs, and ROI milestones tied to deployment performance
Collaborate with Sales to run structured Business Reviews with operational and executive stakeholders
Guide customers through onboarding, site readiness, and go-live milestones with engineering teams
Drive user adoption programs across warehouse operators and managers

Skills

About Ambi Robotics

ambirobotics.com

Headquarters

Berkeley, California, United States

Company Size

11-50 employees

Founded

2018

View Profile

Ambi Robotics is a commercial leader in Physical AI, providing advanced warehouse automation solutions powered by its AmbiOS operating system. The company's AI-powered robotic products — including AmbiSort for small parcel sorting and AmbiStack for multi-purpose robotic stacking — are designed to boost associate throughput by 400% while ensuring 24/7 reliability for logistics, e-commerce, and fulfillment operators. Ambi Robotics integrates its hardware and software seamlessly into existing workflows, enabling businesses to scale operations and reduce sorting costs.