Customer Success Advocate
1-800 Contacts
About this role
Remote full-time Customer Service Representative for 1-800 Contacts delivering exceptional customer experiences via inbound channels. The role includes a mandatory three-week paid training period and requires permanent residence in North Carolina, Texas, or Utah. Employees are expected to embody company values, participate in ongoing development, and may be eligible for benefits and performance-based bonuses.
Skills
About 1-800 Contacts
1800contacts.com1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.
Recent company news
ForbesBest Places To Buy Contacts Online 2026: 6 Sites I Trust As A 20-Year Lens Wearer
Jan 12, 2026
CNETBest Places to Buy Contact Lenses Online for 2026 | The Cheapest Places to Find Contact Lenses
Jan 12, 2026
PR NewswireEyebot and The Framery at 1-800 Contacts Debut End-to-End Optical Experience at CES 2026
Jan 6, 2026
Business InsiderThe 7 best places to buy contacts online using insurance, HSA, and FSA in 2026
Dec 18, 2025
CTech1-800 Contacts closes Israeli subsidiary 6over6, cuts 60 jobs
Jun 8, 2025
About 1-800 Contacts
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for 1-800 Contacts.
Salary
$30k – $42k
per year
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