Customer Success Advocate

1-800 Contacts(29 days ago)

RemoteFull TimeMedior$30,000 - $42,000Customer Service

About this role

Remote full-time Customer Service Representative for 1-800 Contacts delivering exceptional customer experiences via inbound channels. The role includes a mandatory three-week paid training period and requires permanent residence in North Carolina, Texas, or Utah. Employees are expected to embody company values, participate in ongoing development, and may be eligible for benefits and performance-based bonuses.

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Required Skills

Inbound Calls
Inbound Sales
Consultative Support
Team Communication
Customer Service
Problem Solving
Performance Metrics
Goal Oriented
Computer Literacy
Typing

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About 1-800 Contacts

1800contacts.com

1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.