Customer Success Analyst, Financial and Business services Vertical (US Remote)

First Advantage

1 month ago

Remote

Full Time

Medior

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About this role

First Advantage is seeking a Customer Success Analyst to serve as a liaison for large screening accounts, analyzing customer data, identifying trends, and providing insights to enhance customer satisfaction, retention, and success. The role involves collaboration with internal teams, report analysis, and process improvement, all within a remote work environment.

Skills

About First Advantage

fadv.com

First Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.