Customer Success Associate

Figure

3 months ago

3.6 on Glassdoor

Reno, NV

Hybrid

Full Time

Junior

2 applicants

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About this role

The Customer Success Associate is a frontline representative in Figure’s Customer Support Center, serving as the primary contact for prospective and existing customers. The role supports Figure’s blockchain-native financial products and helps ensure a positive customer experience while contributing to process and product improvements. Employees in this role also participate in required training and licensing programs to maintain compliance and professional development.

Skills

Qualifications

BA/BS from an accredited university (Preferred)E-Notary (Ability to Obtain)

About Figure

figure.com

Figure is America’s #1 non-bank HELOC lender and a financial technology company that specializes in Home Equity Lines of Credit for U.S. homeowners. Its HELOC products are positioned for home renovations, debt consolidation, medical expenses, and other large purchases, and are promoted through a fast, digital application and streamlined underwriting. As a tech-driven alternative to traditional banks, Figure emphasizes online tools, clear pricing, and customer support to help homeowners access their home equity.