Customer Success Associate

SafetyCulture(21 days ago)

Manila, PhilippinesOnsiteFull TimeJunior$68,802 - $91,798 (estimated)Customer Success

About this role

SafetyCulture is hiring a Customer Success Associate in Manila to support and scale its Global Customer Success organization. The role is focused on enabling Customer Success teams to deliver value to enterprise customers through operational support and program execution. It’s positioned as a foundational team member helping drive customer outcomes, renewals support, and growth as the company scales with a strong AI focus.

View Original Listing

Required Skills

Customer Success
Account Management
Account Provisioning
User Management
Onboarding
Template Building
Content Management
Program Execution
Customer Communications
Health Checks

+6 more

About SafetyCulture

safetyculture.com

This company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.