Director, Customer Success
UserTesting
About this role
Director of Customer Success & Renewals at UserTesting leading international post-sales teams across EMEA and APAC to oversee the entire customer lifecycle and drive adoption, retention, and predictable renewals. The role focuses on ensuring customers realize measurable value from the platform while partnering cross-functionally with Sales, Product, Finance, and RevOps to align outcomes and scale impact globally.
Skills
About UserTesting
usertesting.comUserTesting is a human-insight platform that helps teams improve digital, product, and customer experiences by capturing real user feedback quickly and at scale. The platform provides remote and moderated usability testing, unmoderated video feedback, surveys and live conversations, along with participant recruitment and AI-enhanced analysis to surface actionable insights. Product, design, research and CX teams at enterprises use UserTesting to validate ideas, optimize experiences, reduce risk, and make more confident decisions informed by real people.
Recent company news
South China Morning PostJapan insecticide firm holds memorial to honour bugs killed during product testing
Jan 6, 2026
Country 99.1 WQIKWaymo Begins Driverless Vehicle Testing On Tampa Streets
Dec 18, 2025
CNBCTesla plans 'friends and family' car service in California, regulator says
Jul 25, 2025
GizmodoTesla Appears to Have Moved Its Robotaxi Safety Monitors to a More Sneaky Location
1 month ago
Fast CompanyU.S. loosens safety rules for self-driving cars in a bid to compete with China
Apr 25, 2025
About UserTesting
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for UserTesting.
Salary
$186k – $246k
per year