Director, Customer Success

Testing Purposes(1 month ago)

HybridFull TimeDirector$185,908 - $245,567 (estimated)Customer Success

About this role

Director of Customer Success & Renewals at UserTesting leading international post-sales teams across EMEA and APAC to oversee the entire customer lifecycle and drive adoption, retention, and predictable renewals. The role focuses on ensuring customers realize measurable value from the platform while partnering cross-functionally with Sales, Product, Finance, and RevOps to align outcomes and scale impact globally.

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Required Skills

Customer Success
Renewals
Onboarding
Value Realization
Retention
Contract Negotiation
Forecasting
Data Analysis
Executive Engagement
Team Leadership

+2 more

About Testing Purposes

usertesting.com

UserTesting is a human-insight platform that helps teams improve digital, product, and customer experiences by capturing real user feedback quickly and at scale. The platform provides remote and moderated usability testing, unmoderated video feedback, surveys and live conversations, along with participant recruitment and AI-enhanced analysis to surface actionable insights. Product, design, research and CX teams at enterprises use UserTesting to validate ideas, optimize experiences, reduce risk, and make more confident decisions informed by real people.

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