Customer Success Associate
Purespectrum
About this role
PureSpectrum is seeking a Customer Success Associate to support clients on their platform, manage tickets, onboard new users, troubleshoot issues, and coordinate projects. The role involves proactive customer management and collaboration with cross-functional teams to ensure effective platform utilization.
Skills
About Purespectrum
purespectrum.comPureSpectrum is a market-research technology company that provides a survey-sample marketplace and data-collection platform connecting researchers to vetted consumer and B2B respondents. The platform offers programmatic, real-time sampling with audience targeting, fraud detection and quality controls, and API integrations to streamline workflows. Research teams can use PureSpectrum via self-serve tools or managed services to rapidly field studies with transparent pricing and scalable sample sourcing.
About Purespectrum
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$62k – $83k
per year