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Customer Success Associate at Dataminr - ApplyBlast

Customer Success Associate

Dataminr

3 months ago

3.9 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Customer Success Manager at Dataminr, you will serve as a platform expert for a portfolio of Corporate Security accounts, driving retention and growth through strategic engagement. You will leverage consultative skills to align stakeholders on business goals, manage renewals, and integrate the company's AI-powered real-time event detection platform into client workflows. This role requires deep insights into customer use cases and the ability to influence decision-makers to achieve booking and expansion targets.

Responsibilities

Manage and develop a portfolio of Corporate Security accounts focusing on retention and expansion
Provide user-level support to augment business development efforts across the Corporate Risk vertical
Collect customer feedback and articulate product recommendations to engineering and product teams
Strategically navigate and influence stakeholders in the buying process including budget decision makers
Prepare sales proposals, forecasts, and account planning to drive renewals and growth opportunities

Skills

About Dataminr

dataminr.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Dataminr is the leading AI platform for real-time event, threat, and risk intelligence. Trusted by Fortune 50 leaders and over 100 U.S. government agencies, we deliver the instant clarity needed for faster, more informed decisions to protect what matters most.