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Customer Success Associate at Novata - ApplyBlast

Customer Success Associate

Novata

3 months ago

Berlin, Berlin, Germany

Hybrid

Full Time

Medior

0 applicants

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About this role

Novata is seeking a proactive Customer Success Associate to support its EMEA customer base, handling onboarding, first‑line support, and engagement activities while collaborating with product, sales, and marketing teams. The role is based in Berlin with a hybrid schedule and focuses on ensuring customers successfully use the ESG data platform.

Responsibilities

Support onboarding process for new customers
Serve as first point of contact for customer inquiries
Monitor customer activity and platform usage
Gather customer feedback and relay insights to product teams
Maintain customer health records and update CRM systems

Skills

About Novata

novata.com

Novata's trusted platform and advisory services empower the private markets to manage carbon, risk, and sustainability data with the same rigor as financial metrics.