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Customer Success Data Analyst at Mitratech - ApplyBlast

Customer Success Data Analyst

Mitratech

21 days ago

3.6 on Glassdoor

Remote

Full Time

Medior

3 applicants

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About this role

This role provides operational support to the Customer & Partner Success organization by delivering data-driven reporting on customer health and product usage. The position involves creating and analyzing reports, building health-score frameworks, and distributing insights to support Customer Success Managers and leadership in driving retention and growth. The ideal candidate will leverage analytics to translate raw data into clear business narratives for strategic account management.

Responsibilities

Design and maintain standardized and ad hoc reports tracking customer health and product adoption
Partner with cross-functional teams to define and operationalize KPIs and health-score metrics
Aggregate and analyze usage data to identify adoption trends and expansion opportunities

Skills

About Mitratech

mitratech.com

Headquarters

Bee Cave, Texas, United States

Company Size

1001-5000 employees

Founded

1987

View Profile

Mitratech is an award-winning enterprise software company that provides AI-powered Legal, GRC (Governance, Risk & Compliance), and HR software solutions. Its platform helps organizations manage legal matters, eBilling, contract automation, risk management, compliance training, and employee lifecycle processes at scale. Mitratech serves a wide range of industries, unifying teams and accelerating business performance through automation, advanced analytics, and AI-driven decisioning.