Customer Success Director

9fin(1 month ago)

RemoteFull TimeDirector$207,812 - $274,958 (estimated)Sales

About this role

The Customer Success Director at 9fin is responsible for leading the expansion and strategic development of the Customer Success function within the organization. This role involves building and managing a high-performing global team, designing scalable processes for client engagement and lifecycle management, and collaborating closely with Account Management, Product, and Sales to enhance customer retention and expansion. The Director will define the vision and operating model for Customer Success, implement performance KPIs, and utilize data-driven strategies to maximize client usage and commercial impact in the rapidly evolving debt capital markets landscape.

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Required Skills

Customer Success
Team Leadership
Global Strategy
Framework Design
Client Growth
Data-Driven Strategies
Cross-Functional Collaboration
Operational Excellence
CRM Tools
Performance Dashboards

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About 9fin

9fin.com

9fin is a cutting-edge provider of debt market intelligence, delivering a comprehensive suite of analytics and data solutions on a single AI-powered platform. Designed for finance professionals, it offers capabilities to analyze credit, react swiftly to market news, and streamline investment mandates. With features such as predictive analytics, real-time news alerts, and extensive data access, 9fin empowers asset managers, hedge funds, investment banks, and law firms to enhance decision-making and remain competitive in the financial landscape.