Founding Customer Success Manager (US)
Dust(28 days ago)
About this role
The Founding Customer Success Manager at Dust will establish the US-based Customer Success organization, leading full customer lifecycle management from implementation to long-term value realization and account growth. This role involves architecting frameworks for AI adoption and customer engagement, fostering relationships with stakeholders to drive transformation and usage expansion across departments. The manager will also coordinate with internal teams to ensure exceptional customer experiences and provide feedback to influence product development. This is an opportunity to shape the future of Customer Success in the context of a rapidly evolving GenAI landscape.
Required Skills
- Customer Success
- AI Transformation
- Change Management
- Customer Adoption
- Account Growth
- Customer Journey
- Stakeholder Engagement
- Communication Skills
- Technical Knowledge
- Organizational Change
+9 more
About Dust
dust.ttDust is an innovative AI platform designed to enhance team productivity by enabling the creation and management of customized AI agents. These agents seamlessly integrate with existing tools and company data to facilitate instant access to knowledge and workflows across various departments such as sales, customer support, engineering, and more. By leveraging advanced AI models, Dust empowers organizations to streamline operations, improve decision-making, and break down knowledge silos, ultimately transforming how work gets done. With a focus on data privacy and security, Dust ensures that user information remains protected, allowing businesses to harness AI capabilities with confidence.