fortreum

Customer Success Director

fortreum

5 days ago
Onsite
Full Time
Senior
0 applicants
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fortreum
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About this role

Fortreum is seeking a seasoned Customer Success leader to manage and grow a portfolio of accounts within the cybersecurity and compliance services industry. The role involves building and leading a customer success team, owning renewal and expansion efforts, and driving key performance metrics in a high-growth professional services environment.

Skills

Qualifications

6+ years in customer success, account management, or client servicesAt least 2 years in a leadership roleTrack record of owning NRR or renewal quota in B2B servicesFluency with CS metrics: NRR, GRR, LTV:CAC, churn rate, expansion ARRExperience managing CSMs or account managers
fortreum

About fortreum

fortreum.com

Fortreum is a cloud and cybersecurity compliance advisor and assessor. It simplifies the cybersecurity requirements process for cloud technologies to achieve authorization that enables US Public Sector business. The company provides advisory and assessment services to help clients meet security standards and obtain government authorization. By enabling compliant cloud deployments, Fortreum supports organizations pursuing opportunities within the US public sector.

About fortreum

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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