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Customer Success Director at Genesys - ApplyBlast

Customer Success Director

Genesys

4 months ago

North Carolina, United States

Hybrid

Full Time

Director

3 applicants

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About this role

The Customer Success Manager (CSM) Director at Genesys establishes lifelong, high-impact relationships with enterprise customers to drive their customer experience (CX) vision. This senior, highly consultative role involves orchestrating strategies to achieve business outcomes, ensuring optimal solution adoption, and leveraging deep technical expertise in AI and contact center technologies. The position requires managing portfolios of major accounts, executing Customer Success Plans, and collaborating cross-functionally to foster expansion and retention.

Responsibilities

Manage a portfolio of enterprise customers as primary business point of contact
Develop and execute Customer Success Plans for mutual success
Establish and maintain Executive Business Reviews to track business objectives
Drive customer advocacy measures and Net Promoter Score improvements
Prescribe appropriate product features to achieve key customer business outcomes

Skills

Qualifications

Bachelor's degree in technology or business-related field10+ years of experience in technology-related field

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.