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Customer Success Director at Genesys - ApplyBlast

Customer Success Director

Genesys

3 months ago

Amsterdam, Netherlands

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Success Director at Genesys establishes lifelong relationships with strategic global brands to drive customer experience (CX) vision and business outcomes. This senior individual contributor advises executives, orchestrates account strategies, and ensures the adoption of AI-powered solutions to achieve rapid value realization. The role involves mentoring teams, managing complex renewals, and collaborating cross-functionally to support growth and retention for high-value accounts.

Responsibilities

Build strategic relationships with C-level executives to understand business pain points
Orchestrate account strategies to drive adoption, retention, and revenue growth
Mentor Customer Success managers and share best practices globally
Create Customer Success plans that define renewal and growth strategies
Collaborate with cross-functional teams to resolve issues and realize customer value

Skills

Qualifications

Bachelor's Degree in technology or businessFluent in Dutch and English

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.